Frequently Asked Questions
Do you charge for repair estimates?
No, our estimates are free.
What are your hours?
Monday through Friday, 8:30am - 6pm (No Appointment needed for estimate)
How long does it take to get an estimate?
An estimate will generally take a minimum of 20 minutes depending on the damage. If, after the damage has been assessed and photos taken, you do not have time to wait for an estimate, we can email a copy of our estimate for your convenience. There is no appointment necessary to get an estimate.
What is the insurance process to get my car repaired?
If you find yourself involved in a collision accident the first step is to communicate with the liable insurance company or responsible party. You will need to begin to get the claim processed at which time you will be assigned a claim number to assist the repair facility in handling your claim. This claim number should also be kept for your records. At this time you will need to choose the shop that will be repairing your vehicle and if it is a non-drive have it towed to the repair facility. Once you have decided on the repair facility you will need to bring the vehicle in to have the damage estimated. Upon which time the repair facility will get you scheduled and get the preliminary parts ordered.
What is a “photo claim”?
A photo claim is essentially the customer sending in photos to the insurance to have a desk reviewer write an estimate based on what is visible in the photos. Photo claims are not always accurate due to damages not being clearly seen in photos. Don’t worry, that is only a preliminary estimate which gives us a starting point. After disassemble the estimate will properly reflect what needs to be done to complete a quality repair.
What can I expect at my scheduled time for drop off for repairs?
Drop off’s are between 8:30am-10am on your scheduled date. At time of drop off we will do a quick walk around of the vehicle, notating the collision damage versus any prior damage that is not getting repaired. We want to make sure we are all on the same page of what is being fixed and what is not. At that time please specify the preferred contact method so we can keep you informed throughout the repair process. There is also another option, you may use our Key Drop in front of our building for after hours. You will receive a call the week before reminding you of your appointment and to answer any questions before vehicle is brought to our facility.
How long will the repairs take?
The length of the repairs on the vehicle is based on the estimate hours. Your preliminary estimate is just a starting point and does not include any additional hours that are found upon disassemble (we call these items supplements). Once disassembled, we can see the full extent of the collision damage and can get an accurate picture of what needs to be done to provide a proper repair that is in line with manufacture standards. Once that is completed, we then need to have insurance approvals, order supplemental parts, and merge into our current workflow. Every vehicle is unique and requires specific repair procedures to comply with manufacture standards. Our goal at Classic Auto Collision Center is to provide quality repair that will keep you and your family safe. Many of the new vehicles require dealer post scans or inspections that will cause delays in vehicle completion. At time of disassemble you will receive a phone call that will detail a timeline of completion.
* Currently we are experiencing longer wait times on supplement approvals, parts on back order and sublet / dealers being backlogged a couple weeks. We strive to be as timely as possible, however some things are out of our control. We will keep you informed of any delays that your vehicle may run into.
Do I have to get more than 1 estimate? Can I choose any repair shop I want?
According to Idaho law you do not need to get more than one estimate. You also can choose any collision repair facility to fix your vehicle, even if they are not on the insurances preferred vendor list. This is your vehicle and it is your choice on where you want the automotive repairs completed.
How can I get a rental car?
If you need a rental car this is usually taken care of through you and the liable insurance company. If it is your insurance be sure and check with your agent to see if your policy has rental car coverage. We recommend confirming your rental reservation before dropping your vehicle off for repairs.
Do I have to pay a deductible and who do I pay the deductible to?
If you claim the accident under your insurance you will most likely have a deductible. Your insurance agent can inform you what amount that will be. Your deductible is to be paid to the body shop at the time the vehicle is completed. Before vehicles are picked up we must have the deductible paid in full or the car will not be released.
What form of payment do you accept?
Visa, Mastercard, Discover, American Express, Checks, Cash.
What are betterment charges?
Parts that wear out and need replacement with time and use (such as tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. Those betterment charges are determined by your insurance company and are pro rated based on the actual miles of your vehicle. Your portion of the betterment will be due at time of vehicle pick up.
Is there a warranty on the repairs of my vehicle?
Yes! We provide LIFETIME WARRANTY on our workmanship, as well as our paint manufacture warranty of 7 years.
How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. However, feel free to call us anytime to check on the status of your repairs.
How much is it to fix a small broken side fender?
Photos and vin number are needed to determine the cost of damages.